Warranty & Service

Warranty and after-sales arrangements are confirmed for each product and order. Coverage can vary by model, destination market, sales agreement and service channel.

Before requesting service

Prepare the product model, order or invoice reference, purchase date, serial or batch information if available, and clear photos or video showing the issue.

Service process

1. Contact the seller named on your commercial document or email SUPSCEPTER.
2. Provide the model and supporting evidence requested for evaluation.
3. Follow the troubleshooting, return or replacement instructions issued for the case.

Important

Do not return products without written instructions. Eligibility, remedy, shipping responsibility and exclusions are determined by the applicable written warranty, quotation, sales agreement and mandatory law.

Contact support@supscepter.com or use our contact page.